Why Does The SonyLiv App Keeps Crashing?

SonyLIV is an Indian streaming platform owned by the SONY Corporation & Culver Max Entertainment. It provides access to stream various media content and web series directly on your smartphone, Smart TV, or computer easily.

Moreover, the platform provides attractive offers at reasonable prices. You can instantly opt for any feasible offers, access their existing media library, and binge the latest upcoming shows. With such alluring titles and plans, we all want to access its services.

However, the platform faces many issues with a vast market such as India. Sometimes the app is not working, and it faces glitches on the site, etc. Today we will address these issues and provide you with the apt solutions in this streaming guide.

Why is SonyLIV not working?

Why Does The SonyLiv App Keeps Crashing?
Image Credit: MK Tech

While the provider always tries to give the best services to their users, some issues persist for many reasons. Sometimes the app is not working due to errors inside the app cache, even due to a server error that is currently under maintenance. However, these arise due to problems in the core software on devices or apps malfunctioning.

Now let’s discuss the solutions to these possible errors for Android devices in the next section of this article.

Ways to solve if SonyLIV is not working on your device

Why Does The SonyLiv App Keeps Crashing?
Image Credit: Selectra

Many users love to watch their favorite titles on mobile phones and tablets. So below are the seven simple steps to access the platform without any malfunctions.

  1. Open “Setting” on your device.
  2. Now scroll down and tap on “Apps” or “Manage Apps” on your screen.
  3. Find and select SonyLIV on your screen.
  4. Click on “Force Stop” to cease the background running app.
  5. Select “Clear Cache” available on the screen.
  6. Open the Play Store and check for any updates.
  7. Download the updated version of the app & restart your device.

After following these steps, your SonyLIV app should be working correctly. Moreover, if the app is still not working, you should also check whether your device is compatible with the platform.

What are the minimum versions/device model supported by the Sony LIV app?

The table below shows the minimum versions of devices, including Android, iOS, and Smart Television, to access the Sonyliv app.

S.No.DevicesMinimum Version
1.AndroidAndroid 4.4
2.iOSOS 11.0
3.Android TVAndroid 5.1 and above
4.Apple TVTVOS 12.0 and above
5.LG TVWebOS 4.x and above
6.Samsung TV2016 and above
7.Sony Bravia2017 and above
8.Foxxum2016 and above


The above information should help use the SonyLIV services flawlessly. However, if your problem is still unresolved, you can directly contact the SonyLIV app customer support team. The excellent support staff will help you understand your situation correctly.

However, if you’re annoyed with their services and want to cancel the subscription. Then check out our streaming guide on “How To Cancel SonyLIV Subscription?”

That’s all we have for this streaming guide. Feel free to share your valuable feedback down below.

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