What To Do If Payment Gets Stuck In Renewing Sony LIV Subscription?

Sony LIV is currently one of the significant OTT streaming services ruling the Indian market. With more than 18 million subscribers, the platform is still the undisputed champion. In addition to its excellent library, its app is also famous for having the most user-friendly interface.

However, managing such a big market as India is a tough job. Sometimes, users may face difficulties, but we all can bear a bit of discomfort until and unless it does not harm our hard-earned money. How? You ask. Let’s take a scenario where the payment gets stuck while renewing the subscription.

You might be wondering what to do if such an issue arises. Today in this streaming guide, we will be discussing all the solutions to the problem. So without any delay, let’s get started.

Why did payment get stuck in renewing SonyLIV subscription?

What To Do If Payment Gets Stuck In Renewing SonyLIV Subscription?
Image Credit: KNN India

Before discussing the solutions, let’s have a more comprehensive look at the problem. Below are some reasons behind your payment getting baffled on the SonyLIV interface.

  1. Entering wrong OTP.
  2. Internet Connection failure.
  3. The SonyLIV app is not working correctly.
  4. Credit card limit exceeded.
  5. Risk detected by the bank.
  6. UPI forum is not working correctly.
  7. Transaction amount exceeded the prepaid account balance.
  8. Payment gateway is misconfigured.

There might be a possibility your issue is not enlisted above. No need to worry as the solutions will work in almost all cases. So, without any delay, let’s look at them in the next section of this article.

How to deal with payment issues in the Sony LIV app?

Luckily with such excellent banking support in India, we do not have to worry about such problems. Usually, the stuck amount is returned to the payer account within 24 hours of the transaction. However, if the same is not the case with you, you can always connect with SonyLIV customer care. The platform provides you with the most helpful staff. Now let’s discuss the several ways to connect them.

How to connect Sony LIV customer care via desktop?

1. Log in to the official Sony LIV website.

2. Click on “My Profile” at the top right corner.

What To Do If Payment Gets Stuck In Renewing SonyLIV Subscription?
Image Credit: SonyLiv

3. Select “My Account” on the page.

What To Do If Payment Gets Stuck In Renewing SonyLIV Subscription?
Image Credit: SonyLiv

4. Now click on “Account Management.”

What To Do If Payment Gets Stuck In Renewing SonyLIV Subscription?
Image Credit: SonyLIV

5. Select the “Chat with us” option and discuss your concerns with customer care services.

What To Do If Payment Gets Stuck In Renewing SonyLIV Subscription?
Image Credit: Sonyliv

How to connect SonyLIV customer care via a mobile app?

Now let’s shed some light on the procedure for our mobile app users. You access the platform’s help by following four simple steps.

1. Log in to Sony Liv mobile app.

2. Now tap on “More” on the screen.

What To Do If Payment Gets Stuck In Renewing SonyLIV Subscription?
Image Credit: SonyLIV

3. Now, scroll down and tap on the “Chat with us” option.

What To Do If Payment Gets Stuck In Renewing SonyLIV Subscription?
Image Credit: Sonyliv

4. The above step will take you to the platform’s WhatsApp assistant.

Furthermore, after following the above steps, customer care will ask you to send a screenshot of your issue. Moreover, your concern will be resolved within 48 hours of your complaint. You can also connect with them via Twitter, Instagram, and Facebook.

We hope now you have a better idea of dealing with such an issue. Speaking of problems, if your SonyLIV app keeps crashing, then check out our streaming over here. That’s all we have for this article. Feel free to share your valuable feedback in the comments below.

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